Zoho Customer Relationship Management AU
Zoho CRM’s intuitive design ensures a seamless experience for users, making managing your business operations easier and more efficient.
Why Choose Zoho CRM for Your Business?
Zoho CRM’s intuitive design ensures a seamless experience for users, making managing your business operations easier and more efficient.
User-Friendly Interface
Zoho CRM’s intuitive design ensures a seamless experience for users, making managing your business operations easier and more efficient.
Complimentary Support
Our commitment extends beyond implementation – enjoy free ongoing support from our dedicated team.
Enhanced Sales Training
We offer specialised sales training integrated with Zoho CRM, equipping your team with the skills to maximise CRM benefits.
Express Implementation
Our team ensures a swift and hassle-free setup, getting your CRM system up and running promptly.
Ease of Learning & Efficiency
Zoho CRM is designed for quick learning, enabling your team to become effective for users in no time.
Cost-Effective Solution
With the lowest total cost of ownership and monthly expenses, Zoho CRM offers an affordable yet powerful tool for businesses of all sizes.
Innovative Integrations
Stay ahead with our exclusive ChatGPT integration in Zoho Desk and SalesIQ, along with Amazon Connect. Lumen also bridges front-office sales pipelines with back-office accounting by connecting Zoho CRM directly to AI finance and accounting automation workflows.
What Comes with Zoho CRM?
Explore the comprehensive suite of platform tools built into Zoho CRM to automate operations and drive sales growth.
Sales Force Automation
Automate routine sales, marketing, and support functions that take up valuable work time, giving you more time to concentrate on your customers. Create optimized workflows that help you reduce manual data entry, eliminate redundancies, and speed up your overall process.
Canvas Design Studio
Revamp Zoho CRM using Canvas, an intuitive drag-and-drop editor. Tailor the interface to your preferences by starting from scratch or selecting from our diverse range of templates crafted by our in-house artists. Choose from minimalist layouts for essential information or industry-specific designs for sales data with broader context.
Process Management
Does your sales team know what to do at each stage in your pipeline? With Blueprints, your sales team can find out the next move to make at any moment. Define your sales process for your whole team to follow.
Journey Orchestration
Craft unique customer journeys using Command Centre. Monitor real-time customer paths through intuitive journey maps. Gain insights into customer preferences to enhance personalized journeys. Streamline coordination across departments and third-party apps for a seamless brand experience. Track individual prospect or customer journeys, and utilize detailed reports to identify and address delays or loopholes.
Omnichannel
Converse in real time with customers and prospects. Get notified when someone interacts with your brand—whether they’re browsing your website, reading an email, or talking about your brand on social media.
Analytics
The more your business grows, the more you need to know. Measure the performance of every sales activity, and break quotas down into achievable targets with Zoho CRM’s reports, analytics, and forecasts.
Sales Enablement
With the right set of tools, your team will never have to struggle. Generate price quotes, and access sales scripts. Permit your customers, vendors, and partners to view, add, or edit information through portals from within your CRM saving your team time and effort.
Performance Management
Boost your sales team’s efficiency with precise revenue forecasts and engaging productivity games to surpass quotas. Quickly categorize customers, handle multiple currencies, leverage AI predictions for lead and deal prioritization, and monitor website visitors for increased prospect conversions.
Predictive Sales
Meet Zia, the AI assistant in Zoho CRM. Manage your data effortlessly as Zia fetches information, takes notes, predicts sales outcomes, detects anomalies, automates tasks, and more. Keep your team on track with this invaluable addition to your toolkit.
Customization
Every business is unique, and your CRM should reflect that. Combine various features to mold your CRM to fit your business—the information you collect, the way you view your information, and even the language and currency used can be customized to suit your needs.
Marketing Automation
Get your marketing and sales teams on the same page. Generate new leads, execute targeted email marketing campaigns, and compare ad spending to sales revenue with the Google Ads integration.
Team Collaboration
Create groups, tag other reps, share sales updates, or simply leave behind helpful notes for other teammates — your team can work together from anywhere with sales collaboration.
Mobile Apps
Today’s sales teams need to communicate, collaborate, and do their best work from anywhere – not just from the office. Zoho CRM’s remote ready features will let you keep in touch with prospects and leads while working remotely.
Security
Stay on top of business everywhere, all the time with Zoho CRM Mobile Edition. Be better informed, stay connected to clients and colleagues, and react to fast-moving changes wherever you are.
Remote Work
Your security is paramount. Zoho CRM achieves the delicate balance of safeguarding customer data while providing employees the freedom to accomplish their tasks effectively.
Developer Platform
Build integrated systems, offer personalized user experiences, and develop apps for both web and mobile. Use Zoho CRM’s developer platform and SDKs to build and deploy secure, scalable, and enterprise-ready solutions.
Core Operational Highlights
Key operational capabilities to empower your sales and customer management teams.
Multi-Channel Engagement
- Manage all your client communications in one place: telephone, email, live chat, and social media.
- Get immediate, real-time notifications when customers get in touch or interact with your website.
- Measure the impact of your communications with analytics.
Automate Routine Tasks
- Automate your sales funnel processes by creating automated processes and tasks.
- Create automated processes for almost every aspect of your business to eliminate costly, repetitive tasks.
- Prioritize your work by setting up scoring rules that rank your tasks - helping you allocate your time wisely.
- Learn more about Intelligent Automation
Customization for Your CRM
- Tailor your CRM dashboard and interface to meet the unique needs of your business.
- Modify your Zoho CRM with custom modules, controls, and buttons.
- Measure the impact of your communications with analytics.
Actionable Analytics
- Meaningful, real-time analytics that help you make wiser business decisions.
- Manage your business’s multi-region performance by salesperson.
- Keep an eye on your KPIs, trends, and future tracking.
Sales AI with Zia
- Boost your performance with Zia - Zoho’s AI-powered sales assistant.
- Find any piece of information from your CRM with voice command or chat.
- Set up intelligent and responsive alerts, reminders, and suggestions for the best time to do tasks and follow up leads.
- Learn more about Zia
Customised Zoho CRM Solutions for Every Business Size
Whether you’re a growing SME or a large enterprise, our Zoho CRM solutions are crafted to meet your specific business requirements. We understand the diverse needs of different business sizes and sectors, offering solutions that align with your strategic objectives.
The Lumen Business Advantage
With over 25 years of experience, we have established ourselves as the go-to Zoho CRM partner in Australia. Our successful projects range from government institutions to large-scale enterprises and SMEs, each bearing testimony to our expertise and commitment to excellence.
NZ’s Most Experienced Zoho API Developer
With over 42 Zoho API projects, we bring unparalleled technical expertise to your CRM implementation.
Comprehensive Zoho Expertise
Our services extend beyond CRM to encompass Zoho Analytics, Projects, and Desk implementations, ensuring a holistic CRM strategy.
Security and Compliance
As NZISM compliant and ISO 27001 aspirants, we prioritize the security and integrity of your data.
Zoho CRM Integrates with Your Favorite Products
If you need something more specific than Zoho One’s 45+ applications you are also able to create your own customized application. This can be done using a simple drag and drop interface; giving you the power to automate business processes in a super simple way.
Take the Next Step with Lumen Business Solutions
Don’t settle for less – partner with Lumen Business Solutions for a Zoho CRM experience that drives your business forward.