Services

CRM Solutions

What sets Lumen's Business CRM apart

Innovative Solutions

At the heart of Lumen AI is our commitment to innovation. We leverage cutting-edge AI and data analytics to provide solutions that are not just effective but transformative.

Tailored Strategies

Understanding that no two businesses are alike, we customize our consulting and management solutions to align with your business goals and challenges.

Proven Expertise

Our team of consultants brings a wealth of knowledge and experience across various industries. This expertise allows us to offer insights and strategies that are both insightful and actionable.

Results-Driven Approach

Your success is our priority. We focus on delivering measurable results that positively impact your bottom line and promote long-term growth.

Your CRM Transformation in 3 Easy Stages

About our Comprehensive CRM Services

We provide advanced CRM solutions that integrate sales training, AI automation, and business culture to enhance sales performance and customer engagement.

Lumen Fusion CRM Integration & Implementation

- Lumen Fusion offers a revolutionary CRM approach combining technical expertise and business insight.
- Enhances lead generation, sales pipeline, account management, and AI automation.
- Goes beyond traditional CRM with a focus on business culture and sales training.
- Includes expert-led sales training, negotiation, communication skills, and Cultivo for a high-performance culture.
- Advanced strategy improves sales processes, lead quality, and product innovation.

Lumen Fusion CRM Implementation and Strategies for the C-Suite

- Lumen Fusion CRM Strategies for the C-Suite integrate advanced CRM with sales training and business culture improvements.
- Offers deep customer insights, real-time sales performance monitoring, and marketing optimization.
- Enhances customer retention, data-driven decisions, and revenue opportunities.
- Streamlines operations, boosts customer engagement, and provides a competitive edge with AI insights.
- Supports scalability, operational efficiency, and improved strategic planning and revenue growth.

Lumen Fusion Effectiveness Framework for CRM implementation & Drive Growth

- Lumen Fusion’s Effectiveness Framework transforms CRM with deep insights into customer relationships, sales growth, and ROI.
- Uncovers factors driving business success beyond traditional metrics.
- Provides a profound understanding of customers and sales teams for better performance and holistic views.
- Drives revenue growth, enhances customer experiences, and improves metrics.
- Boosts sales productivity and user adoption for higher ROI and better outcomes.

Lumen Business Fusion: Transform Your CRM from Lag Measures to Lead Measures

- Lumen Business Fusion redefines CRM by shifting from lag measures to lead measures, enabling scalable growth.
- Focuses on predictive metrics like sales pipeline growth, website engagement, and customer satisfaction.
- Helps anticipate market trends, optimize strategies, and stay ahead of competitors.
- Enhances customer engagement, streamlines sales processes, and maximizes revenue with advanced analytics and AI insights.

Advanced CRM Strategy

- Lumen’s Advanced CRM Strategy transforms business operations and sales planning.
- Integrates models like Gap, Challenger, and SPIN for enhanced sales effectiveness and insights.
- Improves lead quality and marketing with data-driven campaigns.
- Focuses on skill enhancement for sales and marketing teams to drive growth.
- Emphasizes innovative product development, pricing, and R&D.
- Fosters continuous learning and high-performance culture for ongoing success.

CRM Consulting & Automation Experts

- Transform your business with Lumen’s CRM solutions for enhanced operations and sales planning.
- Four-step process: assess needs, implement Zoho CRM, integrate with apps, and provide training.
- Core services: CRM consulting and implementation, advanced data management, automation, and tailored strategies.
- Offers CRM customization, business process automation, and custom app/API integrations.
- Unique expertise, ongoing support, and scalable solutions tailored to your needs.
- Resources include success stories and expert insights to maximize your CRM investment.
- Start with a free consultation to see how Lumen’s leadership can drive your business forward.

Enterprise CRM Consulting and Strategy

- With over 25 years of expertise, Lumen Business leads in CRM consulting, strategy, and tailored sales training for enterprises and SMEs.
- Our solutions build profound business relationships beyond mere systems.
-Integrate advanced sales training methods like SPIN, GAP, and Challenger into CRM systems for enhanced adoption and effectiveness.
- Includes meticulous CRM implementation, smooth integration, and comprehensive training to maximize benefits.
- Continuous education empowers your team, driving growth and success.
- Partner with Lumen Business for transformative CRM solutions and operational excellence.

B2B Content Marketing Strategy

- Transform your B2B content marketing with Lumen’s CRM expertise.
- Delivers fresh, relevant content ideas and uses CRM data for personalized messaging.
- Enhances engagement and conversion rates with a data-driven strategy.
- Sharpens content strategy with CRM analytics for impactful pieces.
- Innovates your content to stand out and remain relevant.

CRM Coaching & Training

- CRM Coaching and Training at Lumen empowers your team with a tailored curriculum.
- Aligns skills with business objectives using your data and software for hands-on learning.
- Focuses on goal setting, customer data analysis, sales team optimization, strategic planning, and effectiveness.

SME: CRM and Sales Training

- Integrate advanced sales methodologies like SPIN, GAP, and Challenger for effective CRM adoption.
- Streamline CRM implementation, align with objectives, and provide precise data migration and user training.
- Embed tailored sales training within CRM to enhance skills and drive results.

Email Marketing Australia

- Email Marketing opens doors to new business by reducing sales costs and making previously unaffordable products viable.
- Enhances marketing efficiency, automates tasks, and improves customer experience from lead generation to repeat sales.
- Optimizes engagement, increases up-selling and cross-selling, reactivates and retains customers, and simplifies scheduling.
- Manages customer feedback, sets appointments, and builds lasting relationships to boost revenue per customer.

Improve Your Zoho Performance with Email Validation & Verification

- Improving Zoho CRM, Desk, and Campaigns performance starts with accurate data through robust email validation and verification.
- Prevents issues like invalid email addresses, high bounce rates, and non-deliverable messages that harm reputation and reduce deliverability.
- Validation methods: syntax checks, domain validity, SPAM trap detection, and SMTP validation.
- Ensures deliverability, reduces bounce rates, and avoids spam traps.
- Removes complainers and uses effective validation to enhance engagement and optimize campaigns.
- Establishes reliable communication, improves performance, and boosts email marketing success.

Marketing Automation

- Marketing Automation streamlines multi-channel marketing, enhancing efficiency and scalability.
- Coordinates activities across email, social media, and text messaging from a centralized system.
- Automates tasks for timely, relevant follow-ups and strategic campaign management.
- Nurtures leads with targeted content, tracks customer data, and integrates with CRM for deeper insights.
- Reduces sales costs, makes previously uneconomical prospects viable, and opens new business opportunities.

Copywriting and Content Writing

- Lumen Business offers comprehensive copywriting and content writing to boost organic traffic and SEO rankings.
- Provides high-quality blog posts weekly, tailored to target markets and key products/services.
- Handles keyword strategy, content creation, uploading, and linking.
- Ensures compelling, search-engine-optimized blogs with a consistent publishing schedule.
- Services include experienced writers, a social media expert, collaborative reporting, and affordable packages from $500 a week.

Keyword Funnel Lead Scoring

- Lumen’s Keyword Funnel – Lead Scoring optimizes sales by adjusting lead and opportunity scoring based on your keyword funnel, integrated into your CRM.
- Keeps pace with evolving customer journeys and alerts sales teams about new product interests.
- Implementation takes about 40 hours, involves collaboration with your SEO consultant.
- Recommended: Integrate marketing automation, provide sales training, and set up ROI measurement.
- Supports all buying stages, enhances lead conversion, and shortens sales cycles.

Decision Matrix Bidding in Your CRM

- Lumen Business transforms bidding and proposal management with our CRM's integrated Decision Matrix.
- Customize evaluation criteria, apply intelligent weighting, and automate scoring for optimal bid assessment.
- Combines quantitative data with qualitative insights for confident, informed decisions.
- Streamline your bidding process and make more accurate decisions with our innovative solution.

How to Scale Up Your Sales Team on a Budget

- Lumen’s CRM strategy for scaling your sales team on a budget offers a comprehensive growth approach.
- Aligns sales planning with financial goals, sets realistic targets, and optimizes resource allocation.
- Enhances sales processes through CRM integration, streamlining operations and focusing efforts.
- Provides customized sales training, continuous development, and cost-effective advertising and SEO.
- Prioritizes ROI and clarifies financial impacts to ensure effective, sustainable investments.

Sales Management in Recessions

- Lumen Business offers strategic CRM solutions for economic recessions to help your sales team thrive.
- Optimizes resource allocation to enhance win rates by focusing on high-value opportunities.
- Adapts sales training with methodologies like SPIN, GAP, and Challenger for recession-proof skills.
- Transforms CRM into a strategic asset, concentrating efforts on promising deals.
- Builds resilience and adaptability in your sales force, focusing on key opportunities and strategic wins.

Sales Performance with Lumen Fusion CRM Implementation & Sales Force Planning

- Lumen Fusion CRM Implementation and Sales Force Planning focus on scalable growth and revenue enhancement.
- Integrates sales training, business culture, and CRM systems for optimal sales team effectiveness.
- Assesses gaps in your sales pipeline, designs a customized CRM, and offers comprehensive implementation and training.
- Provides ongoing support for continuous improvement by monitoring metrics and adjusting strategies.
- Maximize your sales team's potential, boost productivity, and drive substantial business growth with Lumen Fusion.

Maximise Account Growth with Lumen Business CRM Strategy & Sales Training

- Accelerate revenue and engagement with Lumen Business's CRM strategy for account management.
- Integrates 25 years of expertise and tailored sales training methodologies like SPIN, GAP, and Challenger into your CRM.
- Focuses on proactive issue recognition, advanced analytics, and boosting revenue through up-selling and cross-selling.
- Expands customer relationships for long-term success and profitability.