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Is charisma a requirement for leadership? Insights for Sales Managers and CEOs | CRM Strategy and Consulting

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Charisma a Requirement for Leadership

Leadership Beyond Charisma: Lumen Business’s Formula for High-Performance Teams Redefining Effective Leadership In the quest for exceptional leadership, especially within sales and executive roles, the emphasis often falls on charisma. However, Lumen Business, a pioneer in CRM Consulting and Sales Training for over 25 years, proposes a more holistic and inclusive approach. Leadership, according to … Read more

Mastering the Strategic Decision to Walk Away from a Deal | CRM Strategy

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Walk Away from a Deal CRM Strategy

Understanding the Art of Walking Away Walking away from a deal is a strategic decision. It’s not about giving up; it’s about making smart choices. This blog post aims to ensure that when you face this decision, it’s data-driven, backed by a solid business process, and clear to your sales team. We’ll cover why it’s … Read more

Inclusive CRM Training: Strategies for Modern Workplaces

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inclusive CRM training

Introduction to Inclusive CRM Training In recent years, the corporate world has begun to recognise the unique learning needs of its diverse workforce. Lumen stands at the forefront of this change, offering innovative CRM training that caters to individuals with learning difficulties. Our approach ensures no employee is left behind, transforming traditional corporate training into … Read more

Zoho CRM Lessons from Joshua Bell’s Subway Serenade

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zoho crm and Joshua Bell's Subway

Introduction: The story of Joshua Bell playing violin in a Washington D.C. metro station is a famous social experiment that took place in 2007. Bell, an internationally acclaimed virtuoso violinist, played incognito for about 45 minutes during morning rush hour. Despite his exceptional skill and a Stradivarius violin, most commuters hurried past without stopping to … Read more

3 common mistakes with sales operations planning

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3 selling mistake with Zoho CRM implementation

3 typical Sales Operations Planning mistakes As someone who has worked with countless CRM systems, I’ve seen firsthand how organisations can make common mistakes with their sales process. While a new CRM system can certainly bring benefits and efficiencies, it’s important to remember that the system will only reflect what the organisation is already doing.  In this article, … Read more

Effectively Integrate SPIN, GAP and Challenger sales techniques into your Zoho CRM

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sales methodologies, BANT, SPIN, GAP, Challenger, MEDDIC and Sandler to Zoho CRM implementation

Blog The Only Zoho Partner Implementing BANT, SPIN, GAP, Challenger, MEDDIC, and Sandler Techniques within Zoho CRM Integrate the following sales techniques into a Zoho CRM implementation: BANT, SPIN, GAP, Challenger, MEDDIC, and Sandler. By offering this service worldwide. Lumen Business can help businesses and Zoho partners of all sizes and industries improve their salesprocesses and … Read more

Lumen Academy – Key Account Management & Zoho CRM

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Consultancy and Professional Services

Blog Why is key account management training important? It is common to find sales people who feel comfortable when they are face-to-face with prospects, but are unable to effectively manage multiple accounts. This problem can be even worse when staff try to develop new initiatives based on sales data. We find this phenomena leads to … Read more

Lumen Academy – Advanced Sales Training and Zoho CRM

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Personal CRM Training

Blog Why is Advanced Sales Training important? Great sales people are not born, they are trained. Most sales people operate with an unconscious competence. They have a familiarity with the product or service they sell, and with their standard customers, but many have never really developed the perspective to analyse their current methods and therefore … Read more

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